Frequently Asked Questions
Everything you need to know about your TONI&GUY hair care experience.
Are your products 100% authentic?
Yes, as the official TONI&GUY SHOP, all products are 100% authentic and sourced directly from our professional manufacturing facilities to ensure salon-grade quality.
What is your return policy for hair care products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your styling essentials sooner.
Do you ship internationally?
Yes, we ship to a wide range of countries. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.